Returns and Exchanges

Refunds and Exchanges for Change Of Mind

We understand that it can be difficult purchasing items over the internet and your satisfaction is what matters to us most, therefore if you are unhappy with your purchase, we will gladly offer you a refund or exchange.

Items must be in their original condition with original packaging, unused, unworn with all hang tags attached for the refund or exchange to be honoured. The goods must be received by us within 30 days of the original date of purchase. We reserve the right to refuse a product exchange that does not meet these requirements.

To organise your refund or exchange, please email us at [email protected] letting us know what it is you would like to have refunded or exchanged. We will email you with return post details.

Please note, postage costs incurred to return items to us are the customer’s responsibility.

All returns are to be sent to –

Rīga, LV-1063, Latvia

Damaged / Faulty Items / Lost Items

All our items are quality checked prior to being posted to you to ensure 100% quality. However in the rare event that you have received a damaged or faulty item, we will gladly exchange your item or offer you a full refund on your purchase including postage costs. All faults need to be reported to us within 3 days.

Where you have chosen to exchange your faulty item, all postage costs will be paid by Neilphillips weddings. Please contact us at [email protected] and we will advise you on the steps you need to take to receive your refund or exchange your product.

If you have received your order and there is an item/s missing, you must contact us within 3 days to advise us of this.

In the rare event that your goods are damaged or lost during transit/delivery, Neilphillips weddings takes no responsibility for this, and therefore we will not replace or refund you for these items. By ordering from this web-site, you agree to these terms and conditions.

Order cancellations

A cancellation fee of $20 applies to orders which need to be cancelled prior to despatch. This fee covers administration, processing and merchant fees which we incur.